FAQ

SHIPPING

  • How long will my sweet shirt take to ship?

Each Duncan Trussell Apparel product is made to order in the United States of America. Current shipping times are approx. 2 weeks. Orders with just shirts or tanks tend to go out faster while hoodies and cut and sew items tend to take the full 2 weeks. Our clothes are way nicer than the other bullshit you buy online but can't be mass-produced like screen print shirts.

If your order has a combo or shirts/tanks and a hoodie or other cut and sew items, they will all be going out once the last item is completed.

  • How much does shipping cost?

USPS First Class: Your shipping cost will be calculated based on order weight, size, and current international rates for your country. We charge you less than the actual cost to ship and costs will vary. You can see the final shipping charge at the final screen of the checkout process.

  • Has my order shipped yet?

We will send you a shipping confirmation email when the order goes out that will have your tracking number. Be sure to check your spam folder before emailing us. If you used Paypal, an email may have been sent to the email address setup with them.

  • Do you ship internationally?

We ship anywhere that's not filled with too many shitty ass scammers! If for some reason you go to check out and it shows otherwise, contact us here.

  • I'm international. Will I have to pay VAT or customs fees in addition to shipping costs?

Depending on your country, your package may incur local customs or VAT charges that we are unable to prepay or even predict. Governments are greedy assholes and we apologize for that. Duncan Trussell Apparel is not responsible for international taxes, duties or other tariffs your government may charge.

You can tell us to mark your package as "gift" during checkout in the "Add a note to your order" field. These packages are charged considerably less in taxes or may not be taxed at all.

However, you should check with your local customs office to find out what qualifies a package to be classified as a gift, and how it affects the charges you will incur locally such as taxes, duties, or other tariffs. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned to us.

On all "gift" orders, we declare $8 per item. So, if you order 2 shirts, your order will be declared as a "gift" with a $16 value.

  • I'm international. Is it normal for orders to take this long once shipped?

International shipping times vary from 7-15 days. Once we send out the order, it is in the postal services hands and we have no control over how long it takes to get to you from there. If the status does not change on your tracking number for longer than 15 days, try calling your local postal service. Once it leaves the US, your order is transferred from USPS to your countries local postal service.

  • My order has been in customs long enough for me to worry. Is this normal?

Orders going through customs do vary on time depending on that customs office. If you are worried that your order has not updated in awhile, try giving them a call. Sometimes they hold on to orders and will not let customers know unless they get a hold of them.

  • What shipping service do you use?

Domestic Orders

We use USPS for all domestic orders. All orders will be sent USPS First Class (3-5 business days) unless they weigh over than 15 oz. Then they will automatically be upgraded to Priority Mail 2 day shipping (after we ship it out, this will not affect the time it takes us to process out your order).

International Orders

We use USPS to ship the order out, but right when it leaves the US it becomes a part of your countries local postal service. If you are having any trouble with your order, contact your countries local post office and not USPS. USPS can no longer give any info on the order once it leaves the US. Average transit times vary from 7-15 days on all international orders. Sometimes longer depending on customs.

PRODUCT INFO AND PRINTING

  • What materials do you use?

Unlike other brands we directly source our own fabrics and work directly with mills across the world. We're really particular about the feel of our clothes. Most of our products have some type of cotton and poly blend. Our premium fabrics are guaranteed to be some of the softest clothes you'll ever have felt.

There are several benefits:  

- High resolution images  
- All-over print with unlimited colors  
- You cant 'feel' the ink on the shirt and colors never fade  
-  Our shirts don't shrink

  • Why are there blank spaces on my shirt?

Expect to see a small number of white streaks, especially around the underarm area. These are unavoidable, and a standard feature of dye-sublimated t-shirts. Each is truly handmade, and one-of-a-kind. The reason for these white marks is that a t-shirt can't be laid completely flat.

  • Got a sizing chart I can look at?

Yes!

RETURNS AND EXCHANGES

  • What is your return policy?

At Duncan Trussell Apparel, it's all about the customer, baby - if you don’t love your order, visit our return page

- Returns must me unworn and in pristine condition.

- Returns must be sent back within 45 days

- If you received a damaged item and would like to return it, we will refund you 100% of your order or we will exchange it at no extra cost to you.

- Once your package arrives at our facility, we will process it within 3-5 business days and then refund you for the full amount if you meet all the criteria above.

- Once we process your return, the refunded amount will be transferred back into the card used to place the order, or through your Paypal account. Funds are transferred back into your bank account within 3-5 days after we have completed the refund.

  • How long does it take to get a refund if I'm returning?

Once we process your return (3-5 business days from receiving it), the refunded amount will be transferred  back onto the card used to place the order within 3-5 business days, or through your Paypal account if this was used.

Click here for returning/exchanging an item.

  • What is your exchange policy?

Need a different size, design, or want to upgrade an item? Be sure to keep the item in pristine (unworn) condition. We do not pay for the shipping back to our facility but we won't charge you for our additional shipping and everything else it takes to get your new items back to you. Visit our Returns & Exchanges page for further instructions.

*If you are wanting to upgrade an item from standard to premium, or add a pocket to your hoodie, we will send you a code for a store credit of your previous order. Then you pay the difference for the upgraded cost and nothing else. 

  • How long will my exchange take to get back to me?

We do try to expedite any exchange orders since we know how lame waiting on orders can be. Once we process your exchange, orders of just shirts and tanks should be going out within 3-5 business days whereas hoodies and cut and sew items will take 1-2 weeks still. We do our best to get them out right as they are finished. 

If your order has a combo of shirts/tanks and a hoodie or other cut and sew items, they will all be going out once the last item is completed. They will not ship separately.

ORDER PROBLEMS

  • I made a mistake with my shipping address. Is it too late to change it?

If you catch it in time and we have not shipped it out yet, fill out this form and we will make those requests a priority.

  • I realized I ordered the wrong size or item and it still hasn't shipped. Can I fix this?

If you catch it in time and we have not shipped it out yet,  fill out this form and we will make those requests a priority. Changing an item will add on some time though for us to reprint it, but we shall do our best to make it fast!

  • I received a damage or misprinted item. How can we fix this?

* SHIRTS ONLY - Some shirts have white marks under the armpits that are avoidable. Please check out the Product Info and Printing Methods section on this page for more info on this.

For any other issues with your order, please contact us here and upload a photo of the damaged item. We will make this right and will show no mercy in punishing the the one responsible!!

  • My order was lost in the mail. How do I arrange a replacement?

If your tracking status shows that your order was delivered and it is no where to be found, give it 3 days and make sure to ask your neighbors if they came across any shirts that look like an acid trip. Most of the time orders show up a couple days after due to forces out of my control. 

No luck with finding it? Contact us here and we will make sure you get your order.

INTERNATIONAL - Try contacting your local post office first, sometimes they are holding on to your order even after it shows delivered.

  • I am a 14 year old girl trapped in an alien body. What do I do??

Our apparel is unisex! This should be perfect for you.